“Is there such a thing as a perfect CV?

Probably not, but in terms of the quality and profile of companies worked for, jobs done, education and achievement,

Hamish Taylor’s takes some beating.”

The Times


Hamish Taylor is an award winning CEO and now an inspirational speaker/broadcaster whose career has taken him from international consumer goods giant Procter & Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then Sainsbury’s Bank…all before he was 40!  

In all cases he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – so much so that his advice and assistance is now sought by organisations all over the world in many different industries. The Inspired Leaders Network gave him the title MasterThief based on his record of transferring ideas between sectors.

Hamish’s energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools.  

Regularly featured in broadcast media, today Hamish acts as an adviser to some of the world’s largest companies (and even Governments) assisting with innovation projects, customer focus and/or people leadership.  

Hamish’ keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach. Three keynote topics are illustrated below, however his message can be tailored to a variety of topics and levels within an organisation:

  • Customer Promise:- Lessons in putting the customer at the heart of all activities within your organisation or department.
  • MasterThief:- Lessons on driving innovation and change by stealing ideas from outside.
  • Reverse Football:- Lessons in making sure you take the organisation with you.     

  • Hamish's Blog


    Customer Insight

    A New Year resolution is to update the blog more often, so here goes with a thought on customer insight.

    The issue that has struck me the most during my travels last year is the importance of what I call “insight in the moment”. In other words, the ability of customer facing staff to adapt their actions and behaviour as a reaction to what is happening in front of them (rather than sticking to a predetermined course of action/script/rules etc).

    Read more


  • Introductory Video