It's not about you!
Customer-Led Transformation drives breakthroughs by making your customers’ success the foundation of your own.
Hamish Taylor – from Award winning CEO, to Inspirational Speaker, Advisor and Moderator
Global Authority
Hamish Taylor has unparalleled experience both as a leader of Customer-led Transformations and in inspiring others to do the same.
He is the go-to person worldwide for major Organisations, Teams, Leaders and individuals who want to create breakthroughs by placing their customers (internal and external) at the heart of all activities.
Over 500 organisations in 48 countries have turned to Hamish for inspiration.
Customer-Led Transformation
“Your success is NOT about you!” … it is about your ability to engage with the world around you!”
Everything we do is contributing to someone else’s success. You can guarantee your success by placing the benefit to others as your key driver. Hamish will provide you with the inspiration and tools to do this.
Master Thief
Hamish has also been dubbed the “Master Thief” by the Inspired Leaders Network due to his record of “stealing” ideas from one environment to use in another (including Yacht designers for aircraft interiors, Disney to help with airport queuing, and rugby referees for new approaches to risk/compliance).
Wide Appeal of Customer Led Transformation
Whoever your “customer” and whatever your challenges, Hamish’s Customer-led approach will provide you and your audience with the inspiration and tools to create breakthroughs across a wide range of “customer”, “innovation” and “leadership/performance” challenges
- From inspiring your external customers to influencing your internal customers (eg. Customer-led HR, Customer-led IT, Customer-led Finance)
- From traditional “customer centricity” topics to today’s business challenges (eg. Customer-led AI adoption, Customer-led sustainability, Customer-led crisis management)
Inspiring Speaker & Advisor
The power of Hamish’s message comes from a rare combination of:-
- an outstanding CV – real stories from a guy who has done it himself in a number of different environments and
- a fantastic ability to inspire audiences – His energetic, humorous and, most of all, highly practical presentations and workshops give audiences both the inspiration and tools to create their own breakthroughs.
Hamish never fails to receive outstanding testimonials from audiences, event hosts and advisory clients.
